Responsible Gaming & Player Wellbeing
Your safety and wellbeing are our top priorities. We provide resources and support for responsible gaming.
Understanding Social Casino Gaming
What is Social Casino Entertainment?
Social casino gaming is interactive entertainment where players enjoy slot-style and card games using virtual currency with zero real monetary value. It's designed for fun and social interaction, not financial gain. Players cannot win real money or exchange virtual coins for actual currency.
Key Characteristics
- Entertainment-focused, not gambling-focused
- Virtual currency only—no real money wagering
- No financial risk whatsoever
- Designed for social interaction and enjoyment
- Completely free to play with no deposits
Important Distinctions
This is NOT gambling. Real gambling involves wagering real money with financial consequences. Our platform uses virtual currency with absolutely no monetary value. You cannot win real money or prizes. It's entertainment like video games.
Critical Consideration
However, even entertainment gaming should be enjoyed responsibly and in moderation. If you have a history of gambling addiction or concerns about problem gambling, we recommend consulting a professional before using entertainment gaming platforms. Success in social gaming does not imply future success at real money gambling.
Play Responsibly - Set Limits
Time Management
- Set daily or weekly gaming time limits for yourself
- Take regular breaks during gaming sessions
- Balance gaming with other activities and hobbies
- Never game when tired or under stress
- Prioritise other responsibilities first
Self-Awareness
- Monitor your gaming time and habits regularly
- Be honest about your gaming motivation and enjoyment
- Recognise early warning signs of problematic patterns
- Seek support immediately if concerns arise
- Talk to friends or family if you're unsure
Platform Tools
We provide tools to help you play responsibly including session reminders, break notifications, and time limit settings. Use these tools to maintain healthy gaming habits.
Gaming Should Be Just One Part of Life
Balance is Essential
Gaming is entertainment, not a substitute for other activities. Remember to:
- Maintain regular exercise and physical activity
- Spend quality time with family and friends
- Pursue other hobbies and interests
- Fulfil work and personal responsibilities
- Get adequate sleep and maintain health
Warning Signs to Watch
Stop playing and seek help if you experience:
- Gaming interfering with work or educational duties
- Increased anxiety or irritability when not gaming
- Neglecting relationships or family obligations
- Excessive thinking about gaming
- Attempting to "recover" losses by playing more
- Gaming affecting sleep or health
- Hiding gaming habits from others
Critical Warning
If you have a history of gambling addiction or problematic gaming patterns, this platform may not be appropriate for you. Please consult with a healthcare professional or gambling counselor before participating. Your wellbeing is paramount.
Understanding Virtual Currency
What are Virtual Coins?
Virtual coins are digital tokens used exclusively within our platform for entertainment gameplay. They have absolutely no real monetary value, cannot be exchanged for real money, and cannot be withdrawn from the platform.
How Virtual Currency Works
- All coins are provided free—no purchase necessary
- Coins are account-specific and cannot be transferred
- Wins and losses have zero financial impact
- Coins reset or refresh according to platform rules
- No real monetary value at any time
Financial Safety Tips
- Never spend money on virtual coins
- Treat platform as free entertainment only
- Don't use gaming to solve financial problems
- Keep personal financial information secure
- Remember: wins cannot be cashed out
Professional Support Services - New Zealand
Free 24/7 Support
Gambling Helpline NZ
0800 654 655
Call, text, or online chat
Free, confidential, 24/7 support for gambling concerns
Website: www.gamblinghelpline.co.nz
Problem Gambling Foundation
0800 664 262
Professional counselling and resources
Support for problem gambling and addiction issues
Website: www.pgf.nz
Gamblers Anonymous NZ
Support Groups
Community-based peer support
12-step program and meeting support
Website: www.gamblersanonymous.org.nz
Lifeline NZ
0800 543 354
Emotional support and crisis help
Available 24/7 for all concerns
Website: www.lifeline.org.nz
1737 - Need to Talk
Call or Text 1737
Free call and text service
Available 24/7 for mental health support
Family & Whānau Support
0800 211 211
Family Services support line
Support for families affected by gaming issues
For Friends and Family
If someone you know shows signs of problematic gaming, contact:
- Relationship Services: 0800 735 283
- Family Services: 0800 211 211
- Local counselors and therapists
Recovery is Possible
If you or someone you know is struggling, remember that help is available, support is confidential, and recovery is absolutely possible. Professional counselors are trained to help and have successfully supported thousands of people.
Our Platform Commitment
What We Guarantee
- 18+ age verification for all players
- Clear communication that this is entertainment only
- No real money gambling or financial risk
- Transparent terms and honest communication
- Access to responsible gaming tools
- Comprehensive support information
- Professional and confidential service
Questions About Responsible Gaming?
Contact us anytime or reach out to professional support services above.
Contact Our Team